Managing the Website

The Shared Hosting product provides customers with a website and optional email accounts all on their own custom domain name. Customers can manage this service from a central web portal using the supplied credentials to log into the web portal at

Status and Information

After logging in you will see a summary of the services currently active for your account.

You can manage your login account by clicking the icon in the far top right corner.

If you select Personal Profile you can change your name and contact details. Select Change Password to change your password. Select Display Settings to change the date format and theme.

Manage Website

Manage the website by going to Provisioning > Websites. You can perform the following actions:

  • Dashboard - Takes you to the website dashboard for advanced management of the website services and features
  • Add Subdomain - Create a website on a sub-domain (requires you to have a package that allows the creation of multiple websites)
  • Edit - Change what scripting is available for the website
  • Delete - Delete the website

Website Dashboard

If you click on Dashboard you will be taken to the Website Dashboard allowing you to manage additional features and services of the website. At the very top right you can start and stop the website or restore any default settings. The table at the top displays the status and basic details of the website. You can also manage the Web Stats from this table.

Website Details

The Website Details section displays the settings which control the settings and features of the website.


Under Website Details click on Scripting to display the scripting available for the website. You can enable or disable PHP, Perl and ASP .NET.

HTTP Redirect

Under Website Details click on HTTP Redirect to display the HTTP Redirect and Default Document settings. If you wish to setup an HTTP redirection check the Enable checkbox. Enter the destination URL you wish the website to be redirected to and check the boxes next to the appropriate behavior. You can also add additional default documents that you want recognized to the Default Documents List (e.g. home.htm).

Access Permissions

Under Website Details click on Access Permissions to display and adjust the access permissions to the website.

Virtual Directories

Under Website Details click on Virtual Directories to display any virtual directories you have created. Virtual Directories are essentially aliases to actual folder locations on your website. For example you can create a virtual directory ferrari that points to the actual folder on your website \www\blog\sportscars\ferrari such that anyone going to will actually be taken to Click the Add button to create a virtual directory. Once created you can password protect the folder, edit the access settings, change the acl permissions or delete it.

Parked Domains

Under Website Details click on Parked Domains to display any parked domains. Parked domains are domains you wish to set aside and reserve for future use (i.e. it is not associated with a website or mail service). If you park a domain in the web portal it will automatically become a domain alias for your website if you configure its corresponding DNS record. To park a domain click the Add button and enter the domain name.

Host Headers

Under Website Details click on Host Headers to display the current host headers for your website. Host Headers are the base URL users can type into their browser to be directed to your website. By default your domain name and your domain name with www at the beginning will be entered by default (e.g. and Click the Add button to create additional host headers. You will be prompted to enter the hostname portion (the portion at the beginning). e.g.  You will also need to create a corresponding DNS entry for the host header to work. 

Any parked domains will also have two host header entries created automatically. If you do not intend for the parked domain to be used as a domain alias for your website, then you can delete its two entries under Host Headers.

Custom Errors

Under Website Details click on Custom Errors to display the default error pages that are displayed for various web server errors. You can edit these pages to point to your own custom error pages which can be branded with your website theme and any custom message or text. Click the edit link to point to either a File (if the custom file is on the same web server) or a URL (if the file is on another web server). If you select File, Browse to the location of your custom error file under your web site folder (e.g.\www\error404.htm). If you select URL, enter the URL for the location of the custom error file (e.g.

Website Services

The Website Services section displays the services associated with your hosting package.

FTP Users

Under Website Services click on FTP Users to display the FTP users you have created. You can edit the FTP user to change its permissions or password, disable the user or delete the user.

Click the Add button to create a new FTP user. You will be prompted to enter the information displayed below. You can restrict the user to a specific folder by clicking the Browse button and navigating to that folder. To give the user access to all folders click the Browse button and then the Select Folder button.

DNS Zone

Under Website Services click on DNS Zone to display any hosted domains. You can make changes to the domain's DNS entries by clicking on edit or delete the domain. 

Rather than clicking on edit which will take you to the raw text editor, the recommended method to edit the domain entries is to go to Provisioning > DNS Zones in the menu on the left. You will have the option to click Edit for the raw text editor or Zone Editor for the preferred GUI editor. Refer to the following page for a full guide to managing your domain - DNS Self-Management Quickstart Guide.

Mail Domain

Under Website Services click on Mail Domain to display any configured mail services. You can bring up the WebMail website or Mail Admin website. You can further manage the mail domain by clicking on manage or delete the mail domain. 

After clicking on manage you will be taken to the page where you can create new mail domains, create new email accounts and edit existing mail settings. You can also access this page by going to Provisioning > Mail Domains in the menu on the left. Refer to the following page for a full guide to managing your mail domain - BusinessMail Quickstart Guide.


Under Website Services click on Databases to display any databases you have created. You can delete the database. You cannot edit a MySQL database by clicking edit.

To manage the database go to Provisioning > Databases. You can take the following actions:

  • Database Users - Display the current database users and create additional database users if necessary
  • Backup - Create a backup of the database
  • Restore - Restore the database from a previous backup. You can restore from a backup on your computer or from the web server. If restoring from the web server browse to the db folder to view the backup files.
  • Actions History - Display a log of the actions performed on the database
  • Test Connectivity - Test connectivity to the database. You will be prompted to select a database user account and must enter its password to test.
  • Delete - Delete the database

To create a new database click the Create Database button. You will be prompted to enter the information displayed below.

To manage the database users click the down arrow on the Create Database button and select Database Users. You will be able to edit which database the user account is associated with, change the password or delete the user account.

File Explorer

The File Explorer section allows you to manage the files in your website's folder on the web server. You can navigate through and upload files, download files, edit files or change the permissions on files.

Please use caution when editing files using the File Explorer to avoid your website from becoming unusable.

Applications (Softaculous)

Softaculous simplifies the installation of common applications on your website. Click the Softaculous Apps Installer link to be taken to the Softaculous web portal for your website.

The main page will display the top scripts that you can install as well as quick links to any installations or backups if applicable.

A menu is available in the top right corner of the page which allows the following functions:

  • Go to Control Panel - Return to the web control panel
  • Script Demos - Try out applications using interactive demos
  • Script Ratings - View and submit ratings for applications
  • All Installations - Display all installed applications
  • Task List - Display recently run tasks
  • Edit Settings - Set the language, timezone and display sort order
  • Backups and Restore - Display backups and perform restores
  • Email Settings - Set the email address and which email notifications you wish to receive
  • Help and Support - FAQs for the Softaculous web interface
  • Logout - Return to the web control panel


There are two main application types - PHP and Javascript. The most common applications are under PHP. Click the PHP at the top left. From the menu on the left click on a category or search for an application to install. You will see information on the application and can run a demo or install it. If you choose to install it, you will be prompted to enter any necessary configuration information. Once installed you can manage the application further by clicking the All Installations icon at the top. 


The other application type you can install is JavaScripts. Click on JavaScripts at the top left. From the menu on the left click on one of the javascripting types under Libraries or search for a javascript type to install. You will see information on the application and can proceed to install it. If you choose to install it, you will be prompted to enter any necessary configuration information. Once installed you can manage the application further by clicking the All Installations icon at the top. 

Managing Applications

After clicking the All Installations icon at the top you will see all installed applications listed. You can further manage the application by editing the existing settings, perform a backup or delete the application.

Click the backup icon to create a backup of the application and enter any relevant details. After the backup is complete you can view it by clicking the Backups and Restore icon at the top.

From the Backups and Restore page you can download a backup, perform a restore or delete it.

Control Panel Users

Select Control Panel Users > Staff Members from the menu on the left to create additional login accounts to the web portal.

Add Staff Member

Click the Add Staff Member button on the left to create a user account. You will be prompted to enter a username, password, description and email address. Once the user account is created it will be listed below where you can manage it further as follows: 

  • Auto Login - Logs you into the web portal as the selected user account
  • Send Password - Emails the user their login password
  • Edit - Allows you to change the user's name and contact details
  • Audit Logs - View a record of the activity of the user in the web portal
  • Disable User - Disable the user account
  • Delete - Delete the user account


The Reports sections allows you to view information and statistics of your website.

Own Hosting Quota

The Own Hosting Quota Reports section consists of the following reports:

  • Own Hosting Quota - This report displays your usage of the resources allocated to your hosting service

  • Bandwidth Usage Graph - This report displays how much bandwidth has been used by users accessing your website

  • Disk Usage Graph - This report displays how much disk space you are using for various services in your hosting package

Website Reports

  • Websites Scripting Report - This report displays the version of .NET and PHP on your websites